If you have made a deposit using one of the available payment methods and entered all details correctly, the funds should appear in your account soon.
Approximately:
Deposit via bank card: up to 30 minutes
Deposit via cryptocurrency: up to 10 minutes
Please Note
- Processing time may vary depending on your bank, payment service, or blockchain network.
- In some cases, delays may occur due to technical or verification reasons.
Certain payment methods may be temporarily unavailable. If this happens, you may try another method or repeat the deposit a little later.
If Your Deposit Has Not Appeared
If the expected processing time has passed and the funds have not been credited, please contact customer support.
To speed up the review process, prepare the following details:
For Bank Card Deposits
- Amount of the transaction;
- Date and time of the payment;
- A screenshot or confirmation showing the transaction and the merchant name.
For Cryptocurrency Deposits
If the transaction shows as confirmed in the blockchain, but the balance has not updated:
- Provide the transaction hash/link from the blockchain explorer of the currency used.
Why This Information Is Needed
These details allow us to:
- Verify the payment status more quickly,
- Identify any processing delays,
- Ensure correct and timely crediting to your account.
- We aim to process deposits as fast as possible, and providing the requested information helps accelerate the resolution.
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